Emergency
Emergency repairs
No heat, no cooling or a burning smell? Call the emergency line and we’ll talk you through it.
About this service
When the heat goes out on a January night or the AC quits in a heat wave, call the emergency line. Someone from our team answers, asks a few questions and either talks you through a quick fix or sends a technician. Evening and weekend visits carry a service call fee, and we tell you what it is before we set off.
What’s included
01
A real person answers the emergency line
02
Quick checks you can do safely while you wait
03
A technician visit the same day where we can
04
A short written summary after the visit
What affects the price
01
Time of day and day of the week
02
Parts we carry on the van or need to order
03
How easy the equipment is to reach
Evening and weekend service call fee $149, plus parts and labor.
Common questions
I smell gas. Should I call you?
Leave the house first, then call your gas utility’s emergency number or 911 from outside. Call us once they say it’s safe.
What counts as an emergency?
No heat in freezing weather, no cooling for someone vulnerable, water leaking from the system, or a burning smell. If you’re not sure, call and ask.
From a customer
★★★★★
“We called at 8pm with no heat and a newborn at home. They said it would be an hour and were here in fifty minutes.”
Marcus T.
Reynoldsburg
No heat or no cooling right now?
Call and talk to someone on our team. We’ll tell you what to check while you wait.